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Terms And Conditions

Definitions

'We', 'Us', 'Our' shall mean Reliance Marine Wirral Ltd, Trading as Reliance Marine Online.

General

It has always been our policy to treat our customers the same way we ourselves like to be treated. These terms and conditions are given to outline what we consider common sense and to comply with the EC Distance Selling Directive. You should note that your statutory rights under the current consumer protection laws are not affected. (Don't know your statutory rights? Click here).

Our delivery processing is restricted to our working hours 9am to 5pm, Monday to Friday.

Reliance Marine Online Store is powered by Zenidge, developed by V8Dev

Data & Privacy

The information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.  By submitting your personal details to us you give us permission to contact you with promotions and special offers.  If you wish for your details to be removed then you may do so by contacting us through the support page.

Data & Privacy further...

We have taken the decision to debit your credit/debit card immediately upon placing an order. This means, unlike other suppliers, we NEVER hold a copy of your card details for later processing. We are happy of course, to refund any amount agreed promptly, if there is found to be a problem.

Contract

After placing an order, you will receive an email from us acknowledging that we have recieved your order. This constitutes an offer by you, to us to purchase a product.
The contract to supply will relate only to those products which we have dispatched.

Supply

We undertake to supply you with the goods described in these Web Pages. Unless we have specifically agreed otherwise, delivery will be as soon as possible (normally 3 to 5 working days) and not longer than 30 days.  Occasionally items are not immediately available, we will send as much of your order as we immediately can and dispatch the unavailable item, by the quickest means possible at no extra charge to you.

Product Descriptions and Images

We aim to be as accurate as possible. However we can not guarantee that any descriptions or images are error-free. Should you find something that is inaccurate, please contact us and we will remedy it as soon as possible.

Delivery

Our standard delivery charges (to region A,B in the map) are:

Reliance Marine Delivery Regions
Weight Cost
0.5Kgs £4.90
0.75Kgs £5.90
2Kgs £8.50
1Kgs £9.20
2.5Kgs £10.00
4Kgs £11.00
6Kgs £13.60
10Kgs £16.90
18Kgs £24.90
30Kgs £38.50
100Kgs £90.00

Outside of region A,B and International destinations will incur an extra charge, we will contact you after an order has been placed. Alternatively, you can contact us in advance for a delivery estimate via our contact page.

If you have special delivery requirements (e.g. next day/Saturday delivery), please contact us for an estimate.
Guaranteed next day on small packages usually costs around £5.00.

Certain item's, that are bulky or dangerous carry a delivery surcharge, this must still be paid even if standard delivery is free

Free standard delivery (to region A,B) is offered on orders where the total price exceeds £500.00 and on specific products.

We plan on offering international delivery in the near future, until the time we can offer this to everyone, feel free to contact us and we can make special arrangements to have it shipped to you.

Guarantee

We guarantee all our products as laid out by the respective manufacturers.

Returns and Refunds

We want you to be satisfied with the products you buy from us. If you receive a product that is faulty or damaged we will be happy to replace it and credit the postage costs to your account. If you prefer not to have a replacement we may offer you credit on your account here to spend on whatever you want. If, however, you do not wish to keep a product for some other reason, you should mail it back to us at your expense. It is important if posting something back to us via the Post Office that you obtain a free Certificate of Posting as this will be required if your package goes astray. It contains a unique reference number which should be quoted in the event of a problem with delivery. Goods requiring a refund will incur a processing charge of £2.00 and we reserve the right to levy a restocking fee on any goods replaced for reasons other than fault or damage. Your statutory rights are unaffected by this policy.

Faulty or damaged goods are determined by using the manufacturers guidelines. 

You should be aware that certain products we sell may require professional installation.

We cannot refund or credit for copyrighted items that can be easily copied; These items include software, books, videos, charts.  We will however be happy to replace them with the same item if they are defective.

We regret that we cannot offer refunds on goods that have been personalised, or altered to your specifications. This includes items such as rope or chain cut to a specific length, or engraved items.

All returns must be directed to:

Returns Department,
Reliance Marine Online,
3 Carham Road,
Carr Lane Industrial Estate,
Hoylake,
Wirral,
England
CH47 4FF

Each item must include a copy of the receipt, a letter explaining the problem and the required action.

Payment

We are happy to accept payment by credit or debit card. Once payment has been received your order will be processed and dispatched. Our payment system is secure, and uses 128 bit encryption to protect your details. If you have any queries or problems with the payment system please contact us and we will do our best to resolve the situation.

Pricing

All prices are subject to alteration with no prior notice.

Special deal's are strictly subject to availability.

VAT

VAT (Value Added Tax) will be charged on all applicable items, shipped to all appropriate areas. The VAT is clearly stated on each product page and will be included in your order price at the point at which you pay.

Complaints

Whilst we do not have a complaints procedure, We take any complaint very seriously and would expect to contact you as soon as possible after a problem has been brought to our attention.

Law and Jurisdiction

Any contract for you have with us is governed by and has to be interpreted under the Law of England, and you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.

Copyright

All content on this site is the property of Reliance Marine Online or its suppliers. Nothing may be copied without prior consent.

Liability

We can not be held liable for any loss or damages caused directly or indirectly from this site.

Final Note

We feel obliged to provide you with the best service possible. Any concerns that you might have regarding security, privacy or complaint in connection with making a purchase online may always be taken up with our office. (Support)

Reliance Marine Online - www.reliancemarine.com - 0845 8699637