'We', 'Us', 'Our' shall mean Reliance Marine Wirral Ltd, Trading as Reliance Marine
It has always been our policy to treat our customers the same way we ourselves like
to be treated. These terms and conditions are given to outline what we consider
common sense and to comply with the EC Distance Selling Directive. You should note
that your statutory rights under the current consumer protection laws are not affected.
(Don't know your statutory rights? Click here).
Our delivery processing is restricted to our working hours 9am to 5pm, Monday
Reliance Marine Online Store is powered by Zenidge,
developed by V8Dev
Data & Privacy
The information collected from you at the time you place an order will be stored
in our database and is used purely to carry out your instructions and action your
payment. There are no circumstances under which, this information might be passed
to a third party. By submitting your personal details to us you give us permission
to contact you with promotions and special offers. If you wish for your details
to be removed then you may do so by contacting us through the
Data & Privacy further...
We have taken the decision to debit your credit/debit card immediately upon placing an order.
This means, unlike other suppliers, we NEVER hold a copy of your card details for later processing.
We are happy of course, to refund any amount agreed promptly, if there is found to be a problem.
After placing an order, you will receive an email from us acknowledging that we have
recieved your order. This constitutes an offer by you, to us to purchase a product.
The contract to supply will relate only to those products which we have dispatched.
We undertake to supply you with the goods described in these Web Pages. Unless we
have specifically agreed otherwise, delivery will be as soon as possible (normally
3 to 5 working days) and not longer than 30 days. Occasionally items are not
immediately available, we will send as much of your order as we immediately can
and dispatch the unavailable item, by the quickest means possible at no extra charge
Product Descriptions and Images
We aim to be as accurate as possible. However we can not guarantee that any descriptions
or images are error-free. Should you find something that is inaccurate, please contact
us and we will remedy it as soon as possible.
Our standard delivery charges (to region A,B in the map) are:
| ||0.5Kgs ||£4.90 || |
| ||0.75Kgs ||£5.90 || |
| ||2Kgs ||£8.50 || |
| ||1Kgs ||£9.20 || |
| ||2.5Kgs ||£10.00 || |
| ||4Kgs ||£11.00 || |
| ||6Kgs ||£13.60 || |
| ||10Kgs ||£16.90 || |
| ||18Kgs ||£24.90 || |
| ||30Kgs ||£38.50 || |
| ||100Kgs ||£90.00 || |
Outside of region A,B and International destinations will incur an extra charge, we will contact you after an order has been placed.
Alternatively, you can contact us in advance for a delivery estimate via our contact page.
If you have special delivery requirements (e.g. next day/Saturday delivery), please contact us for an estimate.
Guaranteed next day on small packages usually costs around £5.00.
Certain item's, that are bulky or dangerous carry a delivery surcharge, this must
still be paid even if standard delivery is free
Free standard delivery (to region A,B) is offered on orders where the total price exceeds
and on specific products.
We plan on offering international delivery in the near future, until the time we
can offer this to everyone, feel free to contact us
and we can make special arrangements to have it shipped to you.
We guarantee all our products as laid out by the respective manufacturers.
Returns and Refunds
We want you to be satisfied with the products you buy from us. If you receive a
product that is faulty or damaged we will be happy to replace it and credit the
postage costs to your account. If you prefer not to have a replacement we may offer
you credit on your account here to spend on whatever you want. If, however, you
do not wish to keep a product for some other reason, you should mail it back to
us at your expense. It is important if posting something back to us via the Post
Office that you obtain a free Certificate of Posting as this will be required if
your package goes astray. It contains a unique reference number which should be
quoted in the event of a problem with delivery. Goods requiring a refund will
incur a processing charge of £2.00 and we reserve the right to levy a restocking
fee on any goods replaced for reasons other than fault or damage. Your statutory
rights are unaffected by this policy.
Faulty or damaged goods are determined by using the manufacturers guidelines.
You should be aware that certain products we sell may require professional installation.
We cannot refund or credit for copyrighted items that can be easily copied; These
items include software, books, videos, charts. We will however be happy to
replace them with the same item if they are defective.
We regret that we cannot offer refunds on goods that have been personalised, or altered
to your specifications. This includes items such as rope or chain cut to a specific length,
or engraved items.
All returns must be directed to:
Reliance Marine Online,
3 Carham Road,
Carr Lane Industrial Estate,
Each item must include a copy of the receipt, a letter explaining the problem and
the required action.
We are happy to accept payment by credit or debit card. Once payment has been received
your order will be processed and dispatched. Our payment system is secure, and uses
128 bit encryption to protect your details. If you have any queries or problems
with the payment system please contact us and we will do our best to resolve the
All prices are subject to alteration with no prior notice.
Special deal's are strictly subject to availability.
VAT (Value Added Tax) will be charged on all applicable items, shipped to all appropriate
areas. The VAT is clearly stated on each product page and will be included in your
order price at the point at which you pay.
Whilst we do not have a complaints procedure, We take any complaint very seriously
and would expect to contact you as soon as possible after a problem has been brought
to our attention.
Law and Jurisdiction
Any contract for you have with us is governed by and has to be interpreted under
the Law of England, and you agree that such contract will be subject to the non-exclusive
jurisdiction of the English courts.
All content on this site is the property of Reliance Marine Online or its suppliers.
Nothing may be copied without prior consent.
We can not be held liable for any loss or damages caused directly or indirectly
from this site.
We feel obliged to provide you with the best service possible. Any concerns that
you might have regarding security, privacy or complaint in connection with making
a purchase online may always be taken up with our office. (Support)